CONFIDENTIALITY
The relationship between a lawyer and his or her clients is founded on trust and confidence. So sacred is this relationship that information given by the client to the lawyer or staff is a "privileged communication" which is recognized by the courts as confidential so that it cannot be disclosed without the client's consent. Even the names of clients can be confidential. Thus, we are careful not to discuss clients and their matters in the presence of others.

NEW CLIENTS
Mr. Martin welcomes new clients referred by existing clients and other professionals. If he is not able to handle the work, he is often able to bring in another lawyer who can help. Much of Mr. Martin's work comes through referrals from existing clients and other lawyers, including both out-of-state law firms and local firms having client conflicts.

 FEES AND COSTS
Mr. Martin and Ms. Smith perform legal services for fees which are reasonable for the work performed and are based on hourly rates. Clients are also responsible for costs (postage, long distance, copies, recording, courier, etc.). The attorneys discuss fees in the initial conference. It is office policy to accept a fee retainer when beginning work. The retainer is applied to statements sent on the first and fifteenth of the month. As the retainer is used, the client will be asked to replenish it. Payment is due upon receipt of each statement. If another payment method is needed, please discuss this at the initial conference. Mr. Martin and Ms. Smith will answer questions about billing at any time. Please call as soon as you receive a statement if there is any question about it.

 OFFICE HOURS
Office hours are from 9 A.M. to 5 P.M. Eastern Time Monday through Friday, except lunch hours and holidays. After hours you may leave a message on voice mail.